QUALITY MANAGEMENT CONFERENCE

31 January - 1 February 2018

 12.25 CME Points

Overview

Theme: Building High Reliability Organizations (HROs) in Healthcare

Healthcare in the Middle East is undergoing rapid transformation. The 9th edition of the Quality Management conference will address the issues of how to maintain or improve existing healthcare systems while facing continuing pressure on resources and increasing demand for services.

Under the theme, ‘Building High Reliability Organizations (HROs) in healthcare’, the conference will be a practical guide offering tools and techniques that support quality improvement. Delegates will get the opportunity to hear application examples from experts utilizing tools such as Six Sigma, lean methodology and high reliability strategies.

The agenda will also focus on the science of improvement and the importance of leadership in providing the right direction for delivering these improvements. It will show how organizations can transform clinical interventions and clinical systems to improve their efficiency, and demonstrate how patient engagement continues to be the most crucial factor in delivering a better patient experience. Quality improvement initiatives will be presented; participants can network and quality improvement can be discussed in a more informal way.

What are the main topics covered in this event?

  • Risk management
  • KPI setting and evaluation
  • Performance improvement
  • Quality improvement tools for small-medium scale facilities
  • Clinical audit processes
  • Data management

What’s new?

  • Conference focus has moved from leadership topics to hand-on tools and strategies
  • Speakers will include 5 local hospitals (unlike previous years)

Benefits of attending

  • Utilize Six Sigma to ensure superior quality of care and removal of defects in your processes and systems
  • Identify waste and improve processes through Value Stream Mapping
  • Assess how you can standardize high reliability by creating improvement standards across your organization
  • Discusses the tools and techniques to support data management programs
  • Improve future performance and processes by learning from past accidents

Conference chair
Dr Samer H. Ellahham,
Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Cleveland Clinic, Abu Dhabi, UAE

Activity Director
Dr Cynthia Deyling,
Chief Quality Officer, Cleveland Clinic Health System - ‎Department: Quality and Patient Safety Institute, Cleveland Clinic, Ohio, USA


Disclaimer: The UAE has announced that it will introduce VAT on 1 January 2018 at a rate to be determined (currently expected to be 5%). Any delegate fees for events taking place in 2018 may be subject to this VAT and we are waiting for the legislation to be finalised and further guidance issued. Any applicable VAT will be invoiced in addition to the prices mentioned on the registration form.

Accreditation Statement

The Cleveland Clinic Foundation Center for Continuing Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The Cleveland Clinic Foundation Center for Continuing Education designates this live activity for a maximum of 12.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Participants claiming CME credit from this activity may submit the credit hours to the American Osteopathic Association for Category 2 credit.

Provided by:


Supported by:

09:20    Opening remarks

              Dr Samer Ellahham, Regional Network Chair, Middle East Patient Safety Movement Foundation; Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City,                 Abu Dhabi, UAE

              Dr Cynthia Deyling, Chief Quality Officer, Cleveland Clinic Health System – Department: Quality & Patient Safety Institute, Cleveland Clinic, Cleveland, Ohio, USA

 

SESSION 1: LEADERSHIP & STRATEGY IN HIGH RELIABILITY ORGANISATIONS (HROs)

Moderator: Dr Samer Ellahham, Regional Network Chair, Middle East Patient Safety Movement Foundation; Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

09:30     High reliability in healthcare – getting to zero harm

               Paula Wilson, President & CEO, Joint Commission International (JCI), Oakbrook Terrace, Illinois, USA

10:00     Leadership and strategy in HROs - setting the stage for high reliability: What, why and how

               Dr Omar Lateef, Chief Medical Officer & Vice President, Rush University Medical Centre Chicago, Illinois, USA

10:30     Keynote presentation: Outcomes through High Reliability – from the bedside to the boardroom

               Dr Cynthia Deyling, Chief Quality Officer, Cleveland Clinic Health System – Department: Quality & Patient Safety Institute, Cleveland Clinic, Cleveland, Ohio, USA

11:00     Q & A

11:15     Coffee Break

 

SESSION 2: HIGH RELIABILITY CULTURE

Moderator: Dr Cynthia Deyling, Chief Quality Officer, Cleveland Clinic Health System – Department: Quality & Patient Safety Institute, Cleveland Clinic, Cleveland, Ohio, USA

11:45     Using KPIs for High Reliability strategy deployment

               Guido Bergomi, Senior Director Quality Improvement, Cleveland Clinic, Cleveland, Ohio, USA

12:15     Making safety and quality improvement part of your hospital’s DNA

               Dr Aaron Han, Chief of Pathology, American Hospital, Dubai, UAE

12:45     Measuring & delivering quality: Value based healthcare from a provider perspective

               Andreas Ludowig, Executive Director, Schön Klinik, Rosenheim, Germany

13:15     Lunch Break

 

SESSION 3: HROs IN ACTION

Moderator: Anthony Warmuth, Enterprise Quality Administrator, Cleveland Clinic, Cleveland, Ohio, USA

14:30     Panel discussion: Making high reliability actionable

               Paula Wilson, President & CEO, Joint Commission International (JCI), Oakbrook Terrace, Illinois, USA

               Dr Omar Lateef, Chief Medical Officer & Vice President, Rush University Medical Centre Chicago, Illinois, USA

               Dr Aaron Han, Chief of Pathology, American Hospital, Dubai, UAE

               Andreas Ludowig, Executive Director, Schön Klinik, Rosenheim, Germany

               Dr Cynthia Deyling, Chief Quality Officer, Cleveland Clinic Health System – Department: Quality & Patient Safety Institute, Cleveland Clinic, Cleveland, Ohio, USA

15:30     Coffee Break

 

SESSION 4: MASTERCLASS- DATA MANAGEMENT & HROs

16:00     Driving clinical outcomes in the fast lane with data management

               Jason Miller, Director of Business and Clinical Data Analytics, Johns Hopkins Medicine International, Baltimore, Maryland, USA

               Prof Karen Haller, Vice President: Nursing and Clinical Affairs, Johns Hopkins Medicine International, Baltimore, Maryland, USA

17:00     End of Day One

08:20     Opening remarks

               Dr Samer Ellahham, Regional Network Chair, Middle East Patient Safety Movement Foundation; Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical                          City, Abu Dhabi, UAE

               Dr Cynthia Deyling, Chief Quality Officer, Cleveland Clinic Health System – Department: Quality & Patient Safety Institute, Cleveland Clinic, Cleveland, Ohio, USA

 

SESSION 5: LEAN IN HEALTHCARE

Moderator: Guido Bergomi, Senior Director Quality Improvement, Cleveland Clinic, Cleveland, Ohio, USA

08:30     An Introduction to the lean toolbox

               Christine Ahn, Director: Value Care Redesign, University of California, (UCLA) Health, Los Angeles, California, USA

09:00     Traditional versus lean thinking

               Dr Mohammed AlHijab, Neurology Consultant and Medical Director, Mouwasat Hospital, Dammam, KSA

09:30     Value Stream Mapping – understanding the voice of the customer

               Dr Tony Booysen, Regional Clinical Manager – Cape & South Central, Life Healthcare, Cape Town, South Africa

10:00     Q & A

10:15     Coffee Break

 

SESSION 6: SIX SIGMA IN HEALTHCARE

Moderator: Dr Cynthia Deyling, Chief Quality Officer, Cleveland Clinic Health System – Department: Quality & Patient Safety Institute, Cleveland Clinic, Cleveland, Ohio, USA

10:45     Six Sigma overview and case study

               Dr Samer Ellahham, Regional Network Chair, Middle East Patient Safety Movement Foundation; Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical                  City, Abu Dhabi, UAE

11:15     Making DMAIC work for you

               Anthony Warmuth, Enterprise Quality Administrator, Cleveland Clinic, Cleveland, Ohio, USA

11:45     Lean meets Six Sigma

               Dr Tony Booysen, Regional Clinical Manager – Cape & South Central, Life Healthcare, Cape Town, South Africa

12:15     Q & A

12:30     Lunch Break

 

SESSION 7: KPIs & HEALTHCARE

Moderator: Dr Samer Ellahham, Regional Network Chair, Middle East Patient Safety Movement Foundation; Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

13:30     An Introduction to KPIs and how they are used in healthcare

               Christine Ahn, Director: Value Care Redesign, University of California, (UCLA) Health, Los Angeles, California, USA

14:00     KPI and dashboards - the American Hospital Dubai experience

               Dr Aaron Han, Chief of Pathology, American Hospital, Dubai, UAE

14:30     Q & A

14:45     Coffee Break

 

SESSION 8: APPLICATION EXAMPLES

Moderator: Anthony Warmuth, Enterprise Quality Administrator, Cleveland Clinic, Cleveland, Ohio, USA

15:15     Case study: Developing a Lean Management System – Connecting strategy, deployment, improvement capability and leadership behaviours

               Debbie Sears Barnard, Director - Performance Improvement Clinical Risk Management & Accreditation, Quality and Patient Safety Institute, Cleveland Clinic Abu Dhabi,                  Abu Dhabi, UAE

15:45     International risk management – both challenging and rewarding!

               Paula Moore, International Risk Manager, Johns Hopkins Medicine International, Baltimore, Maryland, USA

16:15     Effect of Efficiency improvement projects on hospital outcomes

               Dr Omar Lateef, Chief Medical Officer & Vice President, Rush University Medical Centre Chicago, Illinois, USA

16:45     Closing remarks

                Dr Samer Ellahham, Regional Network Chair, Middle East Patient Safety Movement Foundation; Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical                   City, Abu Dhabi, UAE

                Dr Cynthia Deyling, Chief Quality Officer, Cleveland Clinic Health System – Department: Quality & Patient Safety Institute, Cleveland Clinic, Cleveland, Ohio, USA

17:00     End of Conference

ACTIVITY DIRECTOR:

Dr Cynthia Deyling, Chief Quality Officer, Cleveland Clinic Health System – Department: Quality & Patient Safety Institute, Cleveland Clinic, Cleveland, Ohio, USA

 

CONFERENCE CHAIR:

Dr Samer Ellahham, Regional Network Chair, Middle East Patient Safety Movement Foundation; Chief Quality Officer, Senior Consultant, Sheikh Khalifa Medical City, Abu Dhabi, UAE

 

SPEAKER FACULTY:

Dr Aaron Han, Chief of Pathology, American Hospital, Dubai, UAE

Andreas Ludowig, Executive Director, Schön Klinik, Rosenheim, Germany

Anthony Warmuth, Enterprise Quality Administrator, Cleveland Clinic, Cleveland, Ohio, USA

Christine Ahn, Director: Value Care Redesign, University of California, (UCLA) Health, Los Angeles, California, USA

Debbie Sears Barnard, Director - Performance Improvement Clinical Risk Management & Accreditation, Quality and Patient Safety Institute, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE

Guido Bergomi, Senior Director Quality Improvement, Cleveland Clinic, Cleveland, Ohio, USA

Jason Miller, Director of Business and Clinical Data Analytics, Johns Hopkins Medicine International, Baltimore, Maryland, USA

Prof Karen Haller, Vice President: Nursing and Clinical Affairs, Johns Hopkins Medicine International, Baltimore, Maryland, USA

Dr Mohammed AlHijab, Neurology Consultant and Medical Director, Mouwasat Hospital, Dammam, KSA

Dr Omar Lateef, Chief Medical Officer & Vice President, Rush University Medical Centre Chicago, Illinois, USA

Paula Wilson, President & CEO, Joint Commission International (JCI), Oakbrook Terrace, Illinois, USA

Dr Tony Booysen, Regional Clinical Manager – Cape & South Central, Life Healthcare, Cape Town, South Africa