Patient Experience Conference

27-28 January 2020 | Dubai World Trade Centre

"Delivering world-class PEx in the GCC"

This activity has been approved for 9.5 AMA PRA Category 1 Credits™.

Patient Experience Conference NEW

Patient experience translates into empowering the patient to make better decisions and leads to the implementation of an efficient and stronger healthcare system. This change in focusing more on the patient and their experience has been developing over the last few years and as such, is a core element in the healthcare vision of the UAE. With the shift in healthcare transformation, this newly developed two-day Patient Experience Conference will provide the necessary conversations to applying change in organisations and keeping these changes sustainable.

Benefits of attending:

  • Discuss the opportunities to develop strong patient experience in the GCC
  • Review how engagement can become more effective through the use of technology
  • Assess how the field of patient experience is evolving, and what the future of measurements entail
  • Analyse ways to increase engagement

Key topics:

  • Enhancing the patient experience to drive change in healthcare
  • Latest updates in patient-centred care
  • Patient journey mapping
  • Design thinking
  • Employee engagement
  • Value based and patient-centred care

Key speakers:

  • Manish Kohli, Chairman of the Board, HIMSS, USA
  • Irene Chan, Director of Corporate Planning and Office of Patient Experience, KK Women’s & Children’s Hospital, Singapore
  • Eman Alturaiki, Director, Patient Experience Office, Ministry of Health, Riyadh, KSA
  • Dr Houriya Kazim, Consultant Breast Surgeon/Medical Director, Well Woman Clinic, Dubai, UAE
  • Dr Ramadan Alblooshi, Chief Regulatory Officer, Dubai Healthcare City Authority – Regulatory, Dubai, UAE
  • Sue Kong, Director, NHS Elect, London, UK
  • Dr Rene Toua, Chief Clinical Officer, Mediclinic International, South Africa 
  • Dr Pietie Loubser, Chief Clinical Officer, Mediclinic Middle East, Dubai, UAE

Who should attend:

  • Patient Experience (Managers, Officers, Directors, Heads, Chiefs)
  • Patient Experience Department/Affairs
  • Quality and Safety Managers/Operations Managers
  • Heads of Department/ CEO/COO
  • Chief Nursing Officer
  • Chief Safety Officer
  • Program Manager, Patient Experience
  • Patient Experience Coordinator, Patient Care
  • Patient Advocate/Relations Manager
  • Care Services


Patient Experience Conference brochure

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