One of the key trends, Sinha highlights, that has been noticed since the beginning of 2018 in the UAE has been consolidation. The price points are coming down and the providers are offering better care.
“Efficiency will have a major impact. Every healthcare entity needs to ensure they have operational excellence otherwise they won’t be able to survive,” he said. “Be it patient care, human resources or processes, everywhere they need to ensure that there is efficiency then only will they be able to provide good care at better prices. Second, is the adoption of technology, which is linked to efficiency.
“Also, we see innovative business models being adopted such as home healthcare, rehab, long-term care, speciality-based clinics, and alternative medicine. The UAE is open for alternative treatments as India’s Ministry of Ayurveda, Yoga & Naturopathy, Unani, Siddha and Homoeopathy (AYUSH) held a conference in Dubai, and some homoeopathy conferences have also been held recently.”
Some of the other trends that have been observed are that large healthcare chains have become quite aggressive on offering high-end tertiary services, and a lot of investment is being made in this area. The institutions have started building capabilities in cardiology, oncology, nephrology, urology, and other specialised services for which patients used to go back to their home countries or the locals used to go abroad. This is a trend where good capacity is being built in the market, added Sinha.
The UAE also has a huge aspiration to become the region’s healthcare hub and for some of the specialities such as cosmetic and dentistry, and IVF, Dubai has secured a good number of patients coming in from neighbouring countries as well as from the African continent.
Dubai’s population keeps moving every three to four years, as its largely expatriate driven. That poses another challenge as to how do you maintain the balance of the population, as all these different people will have different healthcare needs. It is not just about the patient but also about the caregiver because a patient coming in from the African or European region, will have different kind of healthcare needs.
“Taking things into consideration such as retention of the manpower, quality, etc., the cost of treatment goes high. Dubai is trying to meet these challenges by introducing new reforms that will benefit the entire population,” he concluded.