Doctory Telemedicine eClinics Helping Refugees

Refugees, migrants, and the displaced. An ever-growing number of people fall under these categories, and so does their need for adequate healthcare access.

Doctory & 19Labs delivers comprehensive end-to-end telemedicine solutions to the Middle East region. With their understanding of the market and developed presence in the area, Doctory was poised to provide a solution to the refugees of Lebanon. With funding from Unilever/Lifebuoy, Doctory delivered a GALE eClinics solution.

This solution customized the 19Labs platform to fit the needs and the limited resources refugees face. In nine months, partnerships with doctors were organized, and the technology solution was adapted and launched. The final refugee Doctory Clinic Centers provide free checkups to the refugees, including taking vitals, doctor visits via video, issuing ID, and dispensing medications when necessary.

The 19Labs-based Doctory solution has resulted in thousands, of individuals having easy access to medical care, diagnosis, and treatments. Severe cases have been treated, and what is more, unknown conditions and diseases have been identified and addressed, preventing further health deterioration. An example of such is
diabetes. Many have been surprised to discover they have this chronic disease. These have been found and diagnosed through the tests conducted at the Doctory Clinic Centers for blood sugar, hemoglobin A1c, and a doctor’s evaluation via video.

One of the patients diagnosed with diabetes through the Doctory campaign is a cake seller who appears to be in good health. The program caught his attention, and he visited the Clinic Center to be examined. The blood sugar test result was 350 mg/dL, and the doctor was contacted via video through the Doctory | GALE system. The patient's data and vital measurements were displayed on the doctor’s screen to conduct the evaluation remotely. The requested hemoglobin A1c check showed 15%. Accordingly, the doctor diagnosed the case as Type 1 diabetes. The necessary medication was dispensed, as well as an explanation of the recommended diet and lifestyle.

This is one of the many cases where an individual visits a LIFEBUOY Doctory Telemedicine Center unaware of their illness due to previous inadequate access to healthcare or believes they do not need a doctor because they are in “good health”. With the Doctory | GALE solution, they now have easy access to the healthcare they need, improving their quality of life.

Contact us for a remote healthcare solution to fit your needs.