Quality Management 2019 Conference - 12.75 CME


With an ageing population and rising healthcare costs, quality management in healthcare continues to garner increased attention. More than ever it is essential for a quality service to be provided and maintained, for sustained patient satisfaction.

The 10th CME Quality Management Conference provided senior level delegates with the unique opportunity to engage with world-class quality management experts; all having distinct insight into the pitfalls and potentials, concerning healthcare quality specifically.

New in 2019:

  • Reduced price and special rates for allied healthcare professionals, international members of endorsing partner societies
  • Reduced conference registration pricing
  • New speaker line-up of more than 15+ including speakers from renowned international organisations
  • The latest international perspectives on solutions to the key challenges facing the field of healthcare quality management
  • Review updates in healthcare quality policy and accreditation, to expand knowledge, encourage compliance, and encourage best practice
  • Examine quality management case studies to improve future performance and processes by learning from past incidents
  • Discuss the notion of ‘lean process’ and consider how implementation can reduce variability and error in process, enabling better quality of care
  • Identify effective data management and analysis practice resulting in overall improvement across your organization
  • Explore the role of telemedicine within quality maintenance and discuss new advanced technology improving quality outcomes 
  • Patient, family and community engagement in improving care and outcomes
  • Leading a culture of improvement
  • Eliminating harm
  • Population health
  • KPI’s, accreditation and regulatory updates
  • Quality management and lean processes
  • Case studies: Empowering and engaging staff to achieve excellence


  • Dr Samer Ellahham, Regional Chair, Middle East, Patient Safety Movement Foundation, Cleveland Clinic Care Giver, Senior Cardiovascular Consultant, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE 

Activity director:

  • Dr Cynthia Deyling, Chief Quality Officer, Cleveland Clinic Health System - ‎Department: Quality and Patient Safety Institute, Cleveland Clinic, Ohio, USA

Speaker faculty:

  • Dr Adeline Saliba, Chief of Staff to the CEO, SEHA Abu Dhabi Health Services, Abu Dhabi, UAE 
  • Dr Ahmed Alamry, Secretary General, Saudi Health Council, Director, Vision Realization Office, Ministry of Health Saudi Arabia, Consultant, Saudi Commission for Health Specialties, Board Member, Saudi Patient Safety Center, Board Member, Saudi Central Board for Accreditation of Health Care Institutions, Riyadh, Saudi Arabia
  • Dr Brigitta Mueller, Vice President for Medical Affairs and Chief Safety Officer, Johns Hopkins All Children’s Hospital, Professor of Pediatrics, Johns Hopkins University School of Medicine, Maryland, USA
  • Craig DeGarmo, Chief Administrative Officer and Vice Chair of Administration, Department of Medicine, Baylor College of Medicine, Board of Directors, Alliance for Academic Internal Medicine (AAIM), Texas, USA
  • Mr Damien Berg, President, International Association of Healthcare Central Service Materiel Management (IAHCSMM), Manager Sterile Processing, St Anthony Hospital, Lakewood, Colorado, USA
  • Dennis Joseph, Quality Director, Royale Hayat Hospital, Jabriya, Kuwait
  • Eric Lee G. Escobedo-Wu, RN Director of Clinical Advice Services, Care Navigation and Second Opinion, Stanford Health Care, California, USA
  • Fouzel Dhebar, Administrative Director, Health Navigation Services, Stanford Health Care, California, USA
  • Helen King, Senior Vice President – Quality & Corporate Group Nursing Director, NMC Healthcare, Abu Dhabi, UAE
  • Leslee J. Thompson, CEO, Accreditation Canada, Ontario, Canada
  • Martin Egerth, Senior Product Manager, Human Factors and Leadership Trainer, Lufthansa Aviation Training, Munich, Germany
  • Dr Muhannad Al-Hasan, Telemedicine Services Implementer and Coordinator, Doctors Without Borders (MSF), Amman, Jordan
  • Dr Nashat Nafouri, Chair, Healthcare Interest Group, Executive Officer, Saudi Quality Council, Jeddah, Saudi Arabia
  • Dr Nirav Vakharia, Vice Chairman, Population Management, Cleveland Clinic Ohio, Ohio, USA
  • Dr Omar Najim, Senior Advisor, Undersecretary Office, Department of Health, Abu Dhabi, UAE
  • Dr Osama Tabbara, Executive Director, Department of Pharmacy Services, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE
  • Paula Wilson, President and Chief Executive Officer, Joint Commission International, Illinois, USA
  • Dr Rouba Rassi El-Khoury, President, Lebanese Society for Quality and Safety in Healthcare, Beirut, Lebanon
  • Salma Jaouni Araj, CEO, Health Care Accreditation Council, Amman, Jordan
  • Dr Suhail Chughta, Orthopaedic Surgeon, Clinical Director & Medico-Legal Examiner, Medico Legal Professionals Ltd, Founder and Director, Medic City Online, London, UK
  • Prof Tariq Aldowaisan, General Manager & Senior Consultant, Global Lead Consultants, Kuwait City, Kuwait

Faculty disclosure:

The Cleveland Clinic Foundation Center for Continuing Education has implemented a policy to comply with the current Accreditation Council for Continuing Medical Education Standards for Commercial Support requiring resolution of all faculty conflicts of interest. Faculty declaring a relevant commercial interest will be identified in the activity syllabus.

*Allied healthcare professionals such as Nurses, Physiotherapists, Radiographers and Technicians can contact the Arab Health conference team on +971 4 408 2891 or ahcongress@informa.com to find out more about the special rates. Valid company/employee identification with job designation will be required to avail the special rates.

27 - 30 January 2020

Provided by:

Accreditation statement:

The Cleveland Clinic Foundation Center for Continuing Education is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The Cleveland Clinic Foundation Center for Continuing Education designates this live activity for a maximum of 12.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Participants claiming CME credit from this activity may submit the credit hours to the American Osteopathic Association for Category 2 credit.

Supported by: