Quality Management Agenda

08:15 | Welcome message
Dr Amrit Gill, Associate Chief for Safety for the Enterprise, Cleveland Clinic, Cleveland, Ohio, USA

Session 1: Continuous Improvement

Moderator: Dr Samer Ellahham, Regional Chair, Middle East, Patient Safety Movement Foundation; Medical Director of Continuous Improvement, Director of Accreditation, Cleveland Clinic Caregiver, Senior Cardiovascular Consultant, Heart and Vascular Institute, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE

08:25 | Improving quality & patient safety on the journey to ‘lean’
 Tatum O’Sullivan, Board Member, American Society for Health Care Risk Management (ASHCRM); Director, Ambulatory Risk & Patient Safety, Northshore Physicians Group, Peabody, Massachusetts, USA

09:00 | Continuous Improvement in practice: Johns Hopkins Medicine Activity and Mobility Promotion (AMP) 
 Michael Friedman, Senior Director of Strategic Program Development; Director Sheikh Khalifa Stroke Institute International, Director Activity and Mobility Promotion (JH-AMP), Assistant Professor, School of Medicine, Department of Physical Medicine and Rehabilitation, Johns Hopkins Medicine, Baltimore, Maryland, USA

09:30 | Improvement science basics – practical steps to apply the method in practice
 Susan Hannah, Senior Director, Europe Region and Strategic Partners, Institute for Healthcare Improvement (IHI), Boston, Massachusetts, USA

10:00 | A universal systematic model-based approach to improve systems outcomes that impact the quality and cost of care  
 Dr Faisal Alkhaldi, Senior Healthcare Systems Engineer – Head of Vision Realization Office, and Deputy of Strategic Management Office, Directorate of Health Affairs in Aljouf & Affiliated with Prince Mohammed Medical City, Sakaka, KSA

10:30 | Overview of Cleveland Clinic CI model and how it drives improvement  
 Sarah Sydlowski, Associate Chief Improvement Officer, Cleveland Clinic, Cleveland, Ohio, USA

11:00 | Digital Break

Session 2: Culture, Diversity & Leadership

Moderator: Dr Samer Ellahham, Regional Chair, Middle East, Patient Safety Movement Foundation; Medical Director of Continuous Improvement, Director of Accreditation, Cleveland Clinic Caregiver, Senior Cardiovascular Consultant, Heart and Vascular Institute, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE

12:00 | Enabling clinicians to drive quality improvement 
 Bryan Jones, Improvement Fellow, Improvement Team, The Health Foundation, London, UK

12:30 | Mindful leadership, quality, and safety 
 Dr Zakiuddin Ahmed, President, Healthcare Quality & Safety Association of Pakistan (HQSAP); Adjunct Professor, Digital Health, Health Services Academy, Karachi, Pakistan

13:00 | Building a patient safety culture within a large health system post-COVID 
 Dr Iahn Gonsenhauser, Chief Quality & Patient Safety Officer, Ohio State University Wexner Medical Center, Ohio, USA

14:00 | Clinical decision support to drive quality 
 Dr Joseph Jacobson, Chief Quality Officer; Senior Physician, Dana-Farber Cancer Institute; Associate Professor of Medicine, Harvard Medical School, Boston, Massachusetts, USA

Session 3: Culture, Diversity & Leadership II

Moderator: Cynthia Makarutse Nyandoro, Senior Conference Producer, Healthcare, Informa Markets- EMEA, Dubai, UAE

14:35 | Implementing and improving the Quality management in the healthcare system - Creating the quality culture and the Muashir framework 
Jumana Ibrahim Al Abed, Senior Specialist General Services Analytics, Department of Health Abu Dhabi, Abu Dhabi, UAE

15:05 | Improving patient experience through culture framework
Dr Noha Al Mohaisen, Consultant for Quality and Patient Safety; Team leader of Innovation and Creativity Team, Ministry of Defence Health Services, Dhahran, KSA

15:35 | Digital Break

Session 4: High Reliability

16:00 | Achieving high reliability in healthcare delivery

Dr Andrew Resnick, Senior Vice President; Chief Quality and Safety Officer, Brigham and Women’s Hospital, Boston, Massachusetts, USA

16:30 | Panel discussion: High Reliability in healthcare - how do we get there from here?  
Moderator: Dr Samer Ellahham, Regional Chair, Middle East, Patient Safety Movement Foundation; Medical Director of Continuous Improvement, Director of Accreditation, Cleveland Clinic Caregiver, Senior Cardiovascular Consultant, Heart and Vascular Institute, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE

Panellists:

• Mike Durkin, Vice Chairman, Patient Safety Movement Foundation, Senior Advisor on Patient Safety Policy and Leadership, Institute of Global Health Innovation, Imperial College London, London, UK 
• Dr David B. Mayer, Executive Director, MedStar Institute for Quality and Safety; CEO, Patient Safety Movement Foundation, Columbia, Maryland, USA
• Michael A.E. Ramsay, MD, FRCA: Chief Executive Officer, Patient Safety Movement Foundation, Chair Emeritus, Department of Anaesthesiology and Pain Management at Baylor University Medical Center, Past-President, Baylor Scott & White Research Institute, Dallas, Texas, USA 

17:30 | End of day one